Deactivate it yourself
You do not need to contact us or wait for approval. In the TruckWys app for iPhone:
- Open More → Settings → Security
- Tap Delete account
- Confirm with your password
On the web dashboard: Settings → Security → Delete my account, then confirm with your password.
If you are your company's only administrator and other people still use the account, make one of them an administrator first.
What happens straight away
- Your account is deactivated and you are signed out of every device
- Your email address is replaced with a marked copy, so you can sign up again with the same address later
- Voice recordings you made for voice quoting were never stored: they are transcribed and then discarded
What deactivating does not do
Deactivating your account does not erase your personal information. Your name, phone number, address, job title and profile photo, your notification registrations and your Copilot history stay stored, and your company's administrator can reactivate the account. Records you created for your company, such as quotes, loads, invoices and customers, stay with your company's account.
Ask us to erase your personal information
Email our Information Officer, Grant McEvoy, at grant@truckwys.com, from the address on your account if you can. This also works if you cannot sign in. We will erase or de-identify the personal information we are not required to keep, tell you what we have kept and why, and reply within 30 days.
What we have to keep, and for how long
Some records cannot be erased on request because South African tax and company law requires us to keep them: invoices, payments and other financial transaction records. The Tax Administration Act requires tax records to be kept for 5 years, and the Companies Act 71 of 2008 requires company and accounting records to be kept for 7 years. We keep these records for 7 years. We do not yet delete them automatically when that period ends; you can ask the Information Officer to do so then.
A note for team members
Deactivating your own account removes your access; it does not close your company's TruckWys account. If you need the whole company account closed, ask your administrator to give 30 days' written notice under clause 6 of our Terms and conditions.
More detail
Our full Privacy policy explains everything we collect, why, and who processes it on our behalf.