Delete it yourself, in the app
You do not need to contact us or wait for approval. In the TruckWys mobile app for iOS and Android:
- Open More → Settings → Security
- Tap Delete account
- Confirm with your password
On the web dashboard the path is the same: Settings → Security → Delete account.
If you cannot sign in
Email privacy@truckwys.com from the address on your account and we will delete it for you. We respond within 30 days, and usually far sooner. If you have forgotten your password you can also reset it from the sign-in screen and then delete the account yourself.
What happens immediately
- Your account is deactivated and you are signed out of every device
- Your push notification registrations are removed, so the app stops notifying that handset
- Your name, email address, phone number and profile photo are erased
- Any voice recordings you made for voice quoting were never stored in the first place — they are transcribed in memory and discarded
What we have to keep, and for how long
Some records cannot be deleted on request because South African tax and company law requires us to keep them. These are retained for 7 years, in line with the Companies Act 71 of 2008, and then deleted:
- Invoices, payments and other financial transaction records
- Records relating to a cash advance or credit facility, where one was used
Business records belonging to your employer — bookings, quotes, customers and vehicles — stay with that company's account. Deleting your own user account removes you, not your company's operational history.
A note for team members
TruckWys accounts are created for you by your company's administrator. Deleting your account removes your access; it does not close your company's TruckWys account. If you need the whole company account closed, ask your administrator, or email us at privacy@truckwys.com.
More detail
Our full Privacy policy explains everything we collect, why, and who processes it on our behalf.