Privacy Policy

1. Introduction

TruckWys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet profitability platform and services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Company name and role
• Fleet size and operational data
• Billing and payment information
• Account credentials

Operational Data

When you connect your systems to TruckWys, we may collect:

• Telematics and GPS data
• Trip and route information
• Invoice and financial data
• Driver and vehicle performance metrics

3. How We Use Your Information

We use your information to:

• Provide and improve our fleet profitability platform
• Generate AI-powered pricing recommendations
• Automate invoicing and financial workflows
• Provide customer support and communicate with you
• Process payments and manage your account
• Comply with legal obligations
• Conduct analytics to improve our services

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
• Integration Partners: When you connect TruckWys to third-party services (Xero, Sage, telematics providers)
• Lending Partners: If you use our Capital module, we share necessary information with our financing partners to process advances
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy@truckwys.com

Information Officer: TruckWys (Pty) Ltd
South Africa